Discovery calls, demos, follow-ups, onboarding handoffs, all of it happens in voice. But when you open the CRM later, what do you usually see? A short summary. A few bullet points. Sometimes almost ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted calls as potential scams or phishing attempts. The new "Report a Call" ...